Case Shipping Information

Proper management is essential for the receipt of your shipment. For a comprehensive understanding of the shipping and receiving protocols, as well as your obligations upon accepting your order, kindly examine the information provided on this page.

WE DO NOT SHIP TO RESIDENTAL ADDRESSES

• Our freight carrier will deliver to your accessible commercial address.
  
• Your personnel are responsible for bringing the units into your store.
• You MUST have a door at least 40 inches wide and 80 inches tall.
• You MUST have a loading dock
• If you DO NOT have a loading dock a forklift must be arranged at your expense to remove the units from the truck.

Freight is calculated based on:
• Distance from warehouse to your location.

When shipping our refrigeration cases, it is important that we take certain precautions to ensure that the cases arrive at their destination in good condition. Here are some of the many precautions we take when shipping PureCold and Novum cases:

1. We work with reputable shipping companies that have experience in shipping refrigeration cases. They have the necessary equipment and expertise to handle our types of shipments.
2. We make sure the refrigeration cases are properly loaded, packaged, secured and bracketed for transport. 
3. We thoroughly secure all loose parts, such as shelves and drawers, to prevent them from shifting during transport.
4. We label the refrigeration cases clearly with the contents and any special handling instructions. This will help ensure that the cases are handled properly during shipping.
5. We ask that you inspect the refrigeration cases upon delivery to ensure that they are in good condition. 

By following our precautions, we can ensure that your refrigeration cases arrive at their destination in good condition and ready for use right away.

Here are a couple steps to ensure a smooth delivery and transport inside your store.

1. Preparation:
   • Clear the designated area where the cooler or freezer will be installed to ensure easy access for delivery and installation.
   • Ensure that the space meets the necessary requirements in terms of size, electrical connections, and ventilation.
2. Communication:
   • Coordinate with us to schedule a suitable delivery time that minimizes disruptions to your store operations.
3. Inspection:
   • Upon delivery, inspect the commercial cooler or freezer for any visible damage that may have occurred during transportation.
   • Check that all components and accessories are included as per the order.
4. Installation:
   • Have a licensed refrigeration technician set up the cooler or freezer according to our guidelines to ensure proper functionality and warranty compliance.
   • Ensure that the unit is leveled correctly to prevent any issues with its operation.
5. Testing:
   • Once installed, test the commercial cooler or freezer to ensure that it is cooling properly and maintaining the desired temperature.
   • Verify that all features, such as lighting and shelving, are working correctly.
6. Training:
   • Train your staff on how to operate and maintain the commercial cooler or freezer effectively.
   • Provide guidelines on cleaning schedules and basic troubleshooting procedures.
7. Documentation:
   • Keep all documentation related to the purchase, delivery, installation, and warranty of the unit in a safe place for future reference.
   • Record important details such as warranty information, maintenance schedules, and contact details for customer support.

By following these steps diligently, you can ensure a successful delivery and installation of your commercial cooler or freezer in your store.