Pro Green Technologies' Return Policy

At Pro Green Technologies, we want our customers to be satisfied with their purchases. If you need to return an item, please follow the guidelines below:

Standard Returns:

  • Unused, regularly stocked items may be returned by contacting our customer support within 30 days of the invoice date.
  • A representative will create a return authorization and give you further instructions for completing the return process.
  • All returned items must be new, unused, and in the original packaging.
  • Each return is subject to a 40 percent restocking fee which will be deducted from your refund amount.
  • The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred.

    Defective Merchandise:

    • If you receive a defective item, you will have to file a warranty claim.

    Missing or Damaged Items:

    • Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise.
    • Please verify that you received all items listed on the packing label.

    Order Cancellation:

    • Open Order: If your order is still open in our system, please contact our customer support to cancel your order. You will not be charged any shipping or restocking fees.
    • Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location, or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse, and you will be charged a restocking fee and any shipping fees associated with the return.
    • Received Order: If you have already received your purchased item(s), you will have to contact our customer support team to start a return. You will be provided with a return authorization number and instructions on how to ship your items back.


    • Restocking Fees: We charge a 40 percent restocking fee for all items returned to cover the costs involved in processing a return.
    • Additional Restocking Fees: In some situations, additional shipping and handling fees will be assessed in the return process. These fees will be deducted from your refund amount.

    We hope this policy helps you understand our return process. If you have any questions or concerns, please contact our customer care team for assistance.